Refund policy

Return and Exchange Policy

  • Please ensure to check the parcel once received in case of damage or missing products(Clear Unboxing video and Pictures are necessary for any claim).
  • You can contact on passionforfashionbyshivani@gmail.com in order to raise queries and doubts regarding your order.
  • Items bought on sale/discount/offer are not eligible for refund or exchange. 
  • Exchange/Returns are not accepted if the customer does not like the colour, material of the product. We suggest customers thoroughly read the product descriptions before purchase. 
  • Exchange/Returns are not accepted if the customer opts for the wrong size. We suggest customers thoroughly read the size guide before purchase. 
  • Exchange/Return is possible only once.


Exchange

  • In case of exchange please process the same within one week from your receipt date. 
  • You will have to schedule the reverse delivery as we do not provide pick up facility. 
  • In case of any misinformation provided by the customer; The To/Fro charges are to be born by the customer.
  • Ensure the product is in an unused condition. 


Return

  • We shall provide a credit note in case you wish to return the product. 
  • No refunds shall be levied in case of misinformation provided from the customers end. 
  • We only offer exchange or credit note- refunds are not levied.
  • Please raise a query within one week of the date on the receipt.




    REFUND POLICY

    • Store Credit: Returns which are accepted can be claimed as store credit minus the shipping charges (to & fro).
    • Fee: The exchanges will incur a non-refundable shipping fee of Rs 200.
    • Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for their cash value.

     

     

Cancellation

  • Order once placed cannot be canceled. 
  • Incase of damage, misprint or size issue, the product will be exchanged or credit note will be levied.
  • We do not refund money in any case.

 

Legal Name: Passion for Fashion by Shivani


Address:
23rd Floor, Tower No. 99-2302, Block Amanora Park Town,
Pune Road, Pune, Maharashtra - 411028


Email: passionforfashionbyshivani@gmail.com